FAQ

GENERAL¶

FAQ-1.0 What browsers are supported with FF.NET¶

FAQ-1.1 How do I log in to the application¶

FAQ-1.2 How can I export to SAP Crystal Reports¶

FAQ-1.3 How can I create a login ICON for FF.NET on my PC desktop¶

FAQ-1.4 How can I test my Internet speed¶

FAQ-1.5 How can I print to a printer at my office location¶

FAQ-1.6 Is there any scheduled downtime for access to the application¶

FAQ-1.7 How can I add a logo to the printed forms¶

FAQ-1.8 Can I use FFNET with a netbook or tablet¶

FAQ-1.9 How do I open PDF files from the DOCUMENT tab¶

SECURITY¶

FAQ-2.0 Are there security risks for remote users¶

• First, There is always the human factor regarding security risk although we have implemented some significant safeguards to help combined with your internal policies and procedures. Example: If someone were to hack into anyone's PC whether that PC is in your office or at home, it could be possible to obtain the userID BUT NOT THE PASSWORD. Passwwords are not stored on the users PC or laptop.
  
  
• Second, If someone did obtain a users ID and password and tried to log in using any other PC it would ask them to answer a series of security questions that each user determines. Those answers are not stored on the PC either. If the answers to the questions are not correct, they can not log on. So, even if someone gives their UserID and p/w to someone (which should be an internal breach of security measures) that user would have to also have the answers to the questions to be able to log in.
  
  
• Third, A user can only be signed on once, so each person needs their own user profile and permissions.
  

FAQ-2.1 Warning: User has recent activity under a different session message¶

1. You ended a previous session without logging out. This could be due to a power failure or you selected to close the browser before selecting LOGOUT.
2. Another user is logged in with your profile. Please Note- This is a potential security issue, it would be advisable to contact your ADMINISTRATOR.
   Resolution - In either case you can proceed with the login process by selecting the CONTINUE ANYWAY button which will force the other session to end. Selecting ABORT LOGIN will end your current login attempt.
   

FAQ-2.2 Why am I getting asked a verification question¶

1. You will get a verification question asked if you or anyone is logging in to a PC with your credentials for the first time.
2. You will continue to recieve this message if you do not select the trusted check box for this PC.
   
   

FAQ-2.3 I forgot my password, what do I do¶

FAQ-2.4 I am an administrator and my account has been locked, can I reset my account¶

FAQ-2.5 I am a User (non-Administrator) and my account has been locked, how do I get it reset?¶

1. Click on "Utilities"
2. Click on "Administration"
3. Click on "Edit" next to the user in question
4. Uncheck the "Locked" check box
5. Click on "Save"
   

FAQ-2.6 Can a user change their password¶

FAQ-2.7 How can an Administrator reset a User password?¶

1. Click on "Utilities"
2. Click on "Administration"
3. Click on "Edit" next to the user in question
4. Click on the word "Reset" under the password field of the User
5. Click on "Save"
   

UTILITIES¶

FAQ-3.0 How do I enter people (or agencies) that may be used in multiple drop down lists¶

CASE DATA ENTRY¶

FAQ-4.0 Can I use the back arrow on the browser to navigate between tabs during data entry¶

FAQ-4.1 Which fields on entry forms display a selection list after entering the first two charecters entered¶

1. Four (4) Cause of Death fields
2. Four (4) Other Significant Conditions fields
   

1. Eight (8) Diseases/Conditions fields
   

1. Drug/Medication field
   

1. Four (4) Cause of Death fields
2. Four (4) Other Significant Conditions fields
   

FAQ-4.2 Some cases appear to be missing from my selection screen¶

FAQ-4.3 Are cases required to have a case number¶

FAQ-4.4 The speed between tab changes seems to be slow, what can I do¶

1. Check the number of seconds between tab changes. If you don't have a stop watch you can use the 1001, 1002, 1003, 1004, etc counting method to get an idea of the actual seconds between changes. Typically the speed should be less than 10 seconds, generally around 3 to 5 seconds is normal.
   
   
2. Are you using a different PC either on your normal network or from another location. Different PC's and laptops may have slower processing speed than the PC or laptop you normally use.
   
   
3. Are you using a different network, for example are you at home or a different office. Different networks, whether at another office or at home, may have slower performance.
   
   
4. Are other applications open and performing normal. If you have several programs or other web pages open it can impact the speed of your PC or laptop. You can try closing some applications or web pages.
   
   
5. Are other users either on your network or another location experiencing slow performance. Your PC or laptop may be performing some tasks behind the scenes, such as anti-virus checking or file indexing which can impact performance. Wait for a period of time or close some unneeded applications and see if the performance improves.
   
   
   There are several speed test websites available. Listed below are two different types of speed tests. Please see information on the test website for more information and to analyze the results.
   
   www.speedtest.net tests the speed of your internet connection.
   
   www.pingtest.net/ detrmines the quality of your broadband connection.
   
   

FAQ-4.5 How do I change the sort order for the columns on the main CASE MANAGEMENT screen¶

Single left click on the title above the the column. Please see the sample below.

NOTE
During the time the progress bars are animated, when moving from tab to tab, is indicative of actual data being transferred to/from the web server.

During the time the progress bars are showing but standing still when moving moving from tab to tab, is indicative of the browser trying to process the sent/received data.

So if the progress bars are moving for most of the wait seconds, then it is indicative of a bandwidth-related issue (network traffic, bandwidth, firewall packet filtering, etc) but if the progress bars are stopped for most of the wait seconds, then it indicates slow browser/insufficient-hardware.

MediaVault¶

FAQ-8.0 I'm not able to view the document.  I very briefly see a window open but then it's gone¶